Frequently Asked Questions
Everything you need to know about our LED lighting and electronic solutions.
What is the warranty period for SANSI products?
We offer a comprehensive 5-year warranty on our premium LED products and a 2-year warranty on standard electronics, covering any manufacturing defects or performance issues.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
Are SANSI LED bulbs compatible with traditional dimming switches?
Compatibility depends on the specific model. Please check the product specifications for the 'Dimmable' tag. For best results, we recommend using modern LED-compatible trailing-edge dimmers.
What is your return policy for electronic items?
We provide a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days, and may be subject to local customs duties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.